Shipping & Delivery

At IndCool.com, we are committed to providing a seamless shopping experience with reliable shipping and delivery services. Please read our shipping and delivery policies carefully to understand how we process and deliver your orders.

Shipping Policy

Order Processing: Orders are processed within 24-48 hours of placement, excluding weekends and public holidays.

Shipping Partners: We collaborate with trusted courier services to ensure timely and safe delivery.

Shipping Areas: We deliver across India. If your location is not serviceable, you will be notified at checkout.

Shipping Charges: Shipping charges vary based on order value, delivery location, and shipping method selected at checkout.

Estimated Delivery Time

Standard Delivery: 4-7 business days

Express Delivery: 1-3 business days (available for select locations)

Same-Day Delivery: Available in select cities for orders placed before the cutoff time

Tracking Your Order

Once your order is shipped, you will receive a confirmation email or SMS with a tracking link to monitor the delivery status.

Delivery Guidelines

Deliveries are made during standard business hours (9 AM – 7 PM, Monday to Saturday).

If you are unavailable at the time of delivery, our courier partner will attempt re-delivery or contact you for further instructions.

In case of failed delivery attempts, the order may be returned to us, and additional shipping charges may apply for re-dispatch.

International Shipping

Currently, we do not offer international shipping. We are working on expanding our services and will update this policy once international shipping becomes available.

Damaged or Missing Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with proof (photos/videos).

If an item is missing from your order, report it within 48 hours of receiving the package.

We will investigate and provide a resolution, which may include a replacement, refund, or store credit.

Order Cancellations & Changes

Orders can be canceled or modified within 12 hours of placement. Once shipped, cancellations or modifications are not possible.

In case of cancellation, a full refund will be processed to your original payment method.

For any further questions regarding shipping and delivery, please contact our support team at support@indcool.com or call us at [customer service number].

IndCool.com – Delivering Cool, Effortlessly!